Will Work For 35MB Download
This week was fairly uneventful at work. A few minor snags, but mostly quiet. Vince set me on about the mission of installing Compuware's BoundsChecker latest release, 7.1 so he could have the fancy pants .NET 2003 integration. Software upgrades are a breeze, with the exception of a few CodeWarrior snags along the road, so no problem right? Well after the third time I was placed on hold after asking, "Where can I download this upgrade," I was starting to get a bit miffed. You heard me...miffed. Apparently that was too difficult a question for the tech on the other end of the line. After conference calling in yet another tech, I was given a satisfactory answer. They would email me the ftp information. Sweet. After the fifth failed attempt to login successfully, I emailed their support and requested they check into the issue. An hour later, we have a successful download. During this whole process, vince and I are going back and forth about the fact that Compuware is advertising version 7.1 but all signs from them are pointing to 7.01 and 7.02. Hmmm. All the license files they are sending my way are 7.01 and 7.02 dat files, but the webpage plainly states 7.1. After inquiring about the difference, I was sent yet another set of ftp instructions for version 7.02. Are they fucking with me or are they truly this incompetent? Needless to say, the installation of 7.02 does not have .NET 2003 integration and vince is giving me the "I told you so" look. It fits him entirely too well. He emails their support, gets an almost instantaneous answer and forwards the email stating, "We sent the Princess this upgrade weeks ago!" Weeks ago? I ask a co-worker and sure enough, it had arrived today. Not weeks ago, but today. Fine. At least we have the necessary software and can move on. Not so fast, Fairy Princess of The Damned. That's right folks, we have no valid license file for version 7.1! I emailed support, again, but received no answer by the end of the business day. 50 bucks they don?t bother answering me until I send a follow up.
I'm inclined to blame vince for this whole ordeal. Pesky users and their precious needs. Hey, he said it himself?it?s all about Him Him Him!
Comments
We have the same situation here. Bottom line: their 7.0 and 7.02 cannot be integrated with VS.NET 2003! The one works is 7.2 which needs a different license file. This company is so arrogant! We bought the version 7 for the purpose of working in the VS.Net environment. After fixing their own bugs, they gave that bug fix a new version number and want you pay $700 for that fix. We are very disappointed of it! We will not buy anything from Compuware again.
Posted by: Yi Ren | October 28, 2004 10:33 AM
You're right...they are a complete pain in the ass. The support they offer is so half ass. I think the users we have that do use the program like it. Otherwise, I'd be with you!
Posted by: Princess | October 28, 2004 9:28 PM